Web Help Desk Api

The jira software and jira service desk applications have rest apis for their application specific features like sprints jira software or customer requests jira service desk.

Web help desk api.

The web help desk application programming interface api supports the representational state transfer rest architecture for creating reading updating and deleting data in web help desk this architecture uses a url that uniquely identifies a web help desk resource such as a ticket or a ticket list with an http request method identifying an action to be taken on. Authenticate username password api key session key create update tickets. Developed by network and systems engineers who know what it takes to manage today s dynamic it environments solarwinds has a deep connection to the it community. You can create it in web help desk feature requests page to get votes and comments from other users.

Jira server platform rest api. This api helps you to view all the problems in your service desk. Allows you to interact with the solarwinds web help desk rest api from you java applications seamlessly. The api is based on the solarwinds web help desk rest api documentation for 12 2 0 found here.

Hosted or self installed doesn t matter. Pagination is enforced for methods that could return a large collection. When you make a request to a paged api the response will wrap the returned values in a json object with paging metadata as follows. For information about using commands instead of the web help desk console to manage tickets see the tickets section in the web help desk rest api guide we re geekbuilt.

Program the rest api. To get started read the reference documentation. The jira service desk rest api uses pagination to conserve server resources and limit the size of responses. To view only specific problems that is those which match only the criteria you choose use the filters given below.

Using client credentials is feature request. Rest api currently only allows authentication using following methods. Web help desk rest api assistance needed solarwinds solutions are rooted in our deep connection to our user base in the thwack online community. A java wrapper around the web help desk rest api.

The api address is. I would recommend to consider using generic api keys for authentication. Web help desk is an improvement in every feature when compared to our previous system including alerts notifications enforcement of slas detailed emails to techs and we love the pop up notifications based on the report type selected by clients. All the below requests are paginated to return only 30 problems per page.

Append the parameter page page no in the url to traverse through pages.